At Health Compounds, we prioritize delivering your medications safely, quickly, and discreetly. Our shipping policy is designed to ensure that you receive your order in a timely manner, while maintaining the utmost privacy and security throughout the delivery process.
Shipping Methods
We offer reliable shipping options through two trusted carriers to ensure that your order reaches you promptly and safely:
- USPS (United States Postal Service): This is our standard shipping option, ideal for customers who want an affordable yet reliable delivery service.
- Cost: $35
- Estimated Delivery Time: 3-5 business days within the United States, depending on your location.
- FedEx: For those who need their medication delivered quickly, we offer expedited shipping through FedEx. This service is perfect for urgent orders or those requiring faster delivery.
- Cost: $50
- Estimated Delivery Time: 1-3 business days within the United States, depending on your location.
Shipping Zones
We currently ship to the following locations:
- United States
- Canada
For orders outside of these regions, we are working on expanding our shipping zones and encourage you to check back regularly for updates.
Discreet Packaging
At Health Compounds, we understand the importance of privacy when it comes to purchasing medications. All of our orders are shipped in discreet packaging with no mention of the contents or our pharmacy’s name on the outside. This ensures that your privacy is maintained throughout the entire shipping process.
Shipping Times
- Processing Time: Orders are processed within 24 to 48 hours of receipt, excluding weekends and public holidays. During peak periods, processing times may be slightly longer, but we strive to process all orders as quickly as possible.
- Estimated Delivery Time: After your order has been processed, delivery times will depend on the shipping method chosen. USPS typically takes 3-5 business days, while FedEx offers faster delivery in 1-3 business days.
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, carrier delays, or customs inspections for Canadian shipments.
Order Tracking
Once your order has been processed and shipped, you will receive an email with tracking information so that you can monitor the status of your shipment. Both USPS and FedEx offer tracking services to ensure you know exactly where your package is and when it will arrive.
Shipping Costs
- USPS Standard Shipping: $35
- FedEx Expedited Shipping: $50
Please note that shipping fees are non-refundable.
Customs and Import Duties (Canada)
For customers in Canada, it’s important to be aware that customs and import duties may apply to your order. These fees are the responsibility of the customer and are not included in the shipping cost charged by Health Compounds. We recommend checking with your local customs office to determine if there are any additional fees before placing your order.
Missing or Delayed Orders
In the rare event that your order is delayed or missing, please contact our customer support team as soon as possible. We will work with the carrier to investigate the issue and provide a resolution. If your package is lost, we will reship the order at no additional cost to you.
Incorrect Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete. Health Compounds is not responsible for delays or delivery failures due to incorrect or incomplete addresses. If you realize there is an error in your shipping details after placing your order, contact us immediately so we can correct it before your order is shipped.
Returns and Exchanges
Due to the nature of our products (prescription medications), we cannot accept returns or exchanges once the order has been shipped. However, if there is a mistake with your order (e.g., you receive the wrong product), please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please feel free to reach out to our customer support team. We are available via email or phone and are always ready to assist you with any shipping-related inquiries.
Thank you for choosing Health Compounds. We are committed to delivering your medications safely, securely, and discreetly, ensuring a positive experience every time.